Welcome to Account Market Pro
We are committed to providing you with high-quality verified digital accounts. Because of the nature of our products (digital goods that are instantly accessible upon delivery), our refund and return policy differs from standard physical product policies. Please read this policy carefully before making a purchase.
📞 Contact us anytime:
Email: usasmmitpro@gmail.com
WhatsApp: +14509549009
Telegram: @usasmmaccount
24-Hour Replacement Guarantee
We stand behind the quality of our accounts. If you experience any issues with your purchased account within 24 hours of delivery, we offer:
- Full replacement with a new verified account of equal or greater value, OR
- Full refund to your original payment method
This guarantee applies if:
✅ The account credentials do not work (incorrect login details).
✅ The account is not fully verified as described (KYC level not as advertised).
✅ The account gets blocked, suspended, or limited due to pre-existing issues (not caused by your actions after purchase).
✅ Any feature promised in the product description is missing or inaccessible.
This guarantee does NOT apply if:
❌ You have changed the password, email, 2FA, or other security settings and lost access due to your own actions.
❌ You violate the terms of service of the platform (e.g., Binance, Neteller, etc.) and the account is suspended as a result.
❌ More than 24 hours have passed since delivery (unless otherwise agreed in writing).
❌ You attempt to charge back or dispute the payment without first contacting us for resolution.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How to Request a Replacement or Refund
If you encounter an issue within the 24-hour warranty period, please follow these steps:
Step 1: Contact Us Immediately
Reach out to us via:
- WhatsApp: +14509549009
- Telegram: @usasmmaccount
- Email: usasmmitpro@gmail.com
Step 2: Provide Your Order Details
Please include:
- Your order number (if available)
- The email address used for purchase
- A clear description of the issue
- Screenshots or evidence (if applicable – e.g., error messages, suspension notices)
Step 3: Investigation & Resolution
We will investigate the issue promptly. In most cases, we will respond within 2-4 hours. Once verified, we will either:
- Provide a replacement account immediately, OR
- Process a full refund to your original payment method
Refunds to credit cards or bank transfers may take 3-7 business days to appear, depending on your financial institution. Crypto refunds are processed within 1-2 hours.
Chargeback Policy
We work hard to ensure every customer is satisfied. If you have an issue, please contact us first before initiating a chargeback or dispute with your bank or payment provider.
Unauthorized chargebacks may result in:
- Permanent ban from purchasing from Account Market Pro
- Legal action to recover funds and associated fees
- Reporting to relevant fraud prevention databases
We are committed to fair resolutions and will always work with you to resolve any legitimate concerns.
Late or Missing Refunds
If you have been approved for a refund and have not received it within the expected timeframe:
- Check your bank account or crypto wallet again.
- Contact your credit card company or bank – processing times vary.
- If you've done both and still need assistance, contact us at usasmmitpro@gmail.com with your order details and refund approval confirmation.
Exchanges
We only replace accounts if they are defective or not as described. If you need to exchange an account for a different product (e.g., switch from Binance to OKX), please contact us. We may offer exchanges on a case-by-case basis, potentially with price adjustments.
Bulk Orders & Resellers
For customers purchasing 5 or more accounts (bulk/wholesale orders):
- Inspection period: 48 hours (instead of 24 hours)
- Replacement only – refunds for bulk orders are issued only in cases where replacement is not possible
- Custom terms may be negotiated in writing before purchase
Contact us directly for bulk order inquiries and custom agreements.
Non-Refundable Scenarios
The following situations are not eligible for refunds or replacements:
- Change of mind – you decided you don't want the account after receiving it
- Incompatibility – you did not verify that the account works in your country (check with us BEFORE purchase if unsure)
- Third-party issues – problems caused by the platform (Binance, Neteller, etc.) after you have taken control of the account
- User error – losing access due to forgotten passwords, lost 2FA codes, or actions taken after delivery
- Violation of terms – using the account for prohibited activities that lead to suspension
Cancellation Policy
Due to the instant nature of digital delivery:
- Orders that have already been delivered cannot be canceled.
- If you place an order and wish to cancel before delivery, contact us immediately. If we haven't sent the account details yet, we may be able to cancel and issue a full refund.
Contact Information
If you have any questions about this Refund and Return Policy, please contact us:
📞 WhatsApp: +14509549009
💬 Telegram: @usasmmaccount
📧 Email: usasmmitpro@gmail.com
Business Hours: 24/7 – We're always here to help.
Policy Updates
We reserve the right to update or modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.
Last Updated: [20\03\2026]